About 10% Of Consumers Have Used Telehealth In Place Of An In-Person Visit

Article November 7, 2019

Approximately 9.6% of health care consumers have used telehealth in lieu of a doctor’s office, urgent care, or emergency room visit in the last 12 months. Telehealth usage is highest among consumers in the U.S. western region (approximately 11.1%), compared to the Northeast region, which has the lowest utilization (approximately 5.7%). Nearly 75% of Americans…

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